Complaints

Escalation steps

We aim to resolve most complaints informally. If not satisfied, you can request a formal review by a manager to help reach a fair outcome.

Timescales

We acknowledge complaints within 3 working days and provide a final response within 8 weeks, keeping you updated throughout.

Contact details

To make a complaint, call us at 07383835646 or email [email protected]. We're here to help resolve your concerns.

External escalation

If you're not satisfied with our final response, you may escalate your complaint to an external regulator or the Financial Ombudsman Service.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.Confident Mortgages is a trading name of Confident Financial Solutions Ltd, which is directly authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference No.10614. Registered in England and Wales with company number 1568404. Registered address: Mansfield Business Centre Ashfield Avenue,Mansfield, NG18 2AE

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